Shipping Policy
At Gloom Store, we are dedicated to providing a smooth and reliable shipping experience. Please read below for details about our shipping process, delivery timelines, and policies.
Shipping and Delivery Timelines
We aim to process and ship your orders quickly to get them to you as soon as possible:
- Order Processing: Orders are processed and dispatched within 2-3 working days.
- Delivery Timelines:
- Within India: Most orders are delivered within 7-10 working days, depending on the shipping address and external factors such as public holidays or extreme weather conditions.
- Remote Locations: Deliveries to regions like Jammu & Kashmir or North East India may take up to 15 working days.
- Rare Delays: In exceptional cases, delivery may take up to 2 weeks due to product availability or other unforeseen circumstances.
We greatly appreciate your patience and understanding as we ensure your order is delivered safely and promptly! 🚚✨
Shipping Charges
We believe in keeping our shipping policy straightforward and transparent:
- Free Shipping: Enjoy free shipping on all orders—no hidden costs!
- Cash on Delivery (COD): Available for a nominal fee of ₹50. Orders placed via online payment have no additional charges.
Order Tracking Made Easy
Tracking your order is simple and convenient:
- Once your order is dispatched, a tracking code will be sent to you via email and SMS.
- You can use this code to monitor the delivery progress.
Need Help? If you have any questions or need assistance, feel free to email us at support@gloomstore.in. Our team will be happy to assist you!
What If Tracking Shows Delivered, but You Haven’t Received Your Order?
In rare cases, delivery may be received by family members, neighbors, flatmates, or office mail rooms.
If you receive a delivery notification but haven’t received your product:
- Contact Us Immediately: Notify us within 48 hours of receiving the delivery notification.
- Investigation Process:
- We will investigate the issue with our courier partner and work towards a quick resolution.
- In genuine cases, after completing the investigation (which may take up to 10 working days), we will issue a full refund if the order cannot be located.
Important: Contacting us after 48 hours may limit our ability to assist, and we may not be liable for any loss beyond this period.
Your peace of mind is important to us, and we’re here to help every step of the way! 💌✨
Thank you for choosing Gloom Store. Your trust and satisfaction mean everything to us!